FAQs

How can I contact customer support?

You can reach us via email at support@happyourpets.com, or by filling out the contact form on our website. Our team is available Monday to Friday, 9 AM to 6 PM (EST).

Do you have a physical store?

A: Currently, we do not have a physical store. However, we are exploring the possibility of opening one in the future to better serve our customers. Stay tuned for updates!

Where are your products made?

Our products are sourced from trusted suppliers worldwide, with quality and pet safety being our top priorities.

Can I purchase a gift card for your store?

Yes, we offer digital gift cards that can be used for any purchase on our website. You can find them under the “Gift Cards” section.

Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts. Make sure to subscribe to our newsletter to stay updated on the latest deals.

Are your products eco-friendly?

Many of our products are made with sustainable and eco-friendly materials. You can find specific details in the product descriptions.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods.

Can I leave reviews for products I’ve purchased?

Absolutely! We love hearing your feedback. You can leave a review directly on the product page.

Is my personal information safe when shopping on your website?

Yes, we prioritize your security. Our website uses SSL encryption to protect your data, and we never share your information with third parties.

Shipping & Delivery

 How long does shipping take?

Shipping times vary depending on your location. Orders within the U.S. typically arrive within 5-10 business days. International shipping may take 5-12 business days.Some items may qualify for faster delivery and arrive in as little as 3 to 5 business days.

Do you offer free shipping?

United States Shipping:

  • Free Shipping: Enjoy free shipping on select products, as well as on orders over $45.

Canada Shipping:

  • Free Shipping: Free shipping is available for orders over $45.

European Union and other countries Shipping:

  • Free Shipping: Orders over $65 qualify for free shipping.

 How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s site.

Returns & Refunds

 What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging.

How do I request a return?

Contact our customer service team atsupport@happyourpets.comwith your order number and reason for the return.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item.

Product Questions

Are your products safe for pets?

Yes, all our products are thoroughly tested and designed with your pet’s safety in mind.

Can I customize products?

Currently, we offer customization on some of our collars and ID tags. You can personalize these products to perfectly match your style and your pet's! If you don't see what you're looking for, we’ll be adding more options soon.

What sizes are available for your collars?

We offer collars in small, medium, and large sizes. You can refer to the size chart on each product page for specific measurements.