Cookie Policy

Last Updated: [12/12/2024]

At Happy Pets ("we", "us", or "our"), we use cookies and similar technologies to enhance your user experience on our website, comply with legal regulations, and personalize content and ads. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites function more efficiently and improve the user experience by remembering preferences and performing other functions. There are different types of cookies, which are described below.

Types of Cookies We Use

1. Essential Cookies
   These cookies are necessary for the operation of our website. They enable basic functionalities such as navigation and access to secure areas of the site. Without these cookies, some services, like the checkout process, would not be available.

2. Analytical Cookies
   We use analytical cookies to gather information about how users interact with our website. This helps us analyze traffic, page views, and browsing behavior. The data collected is used to improve our site and enhance the user experience.

3. Functional Cookies
   These cookies allow the site to remember choices you have made, such as your preferred language, text size, and other customizable elements. They improve your browsing experience by making it more personalized.

4. Advertising Cookies
   Advertising cookies help us deliver relevant ads to you both on our site and on other sites you visit. These cookies collect information about your browsing habits to display tailored advertisements.

5. Third-Party Cookies
   We may allow third-party service providers to place cookies on our website for advertising or analytics purposes. These providers have their own privacy policies, which we encourage you to review.

How to Manage Cookies

You can manage or disable cookies by adjusting your browser settings. Please note that disabling certain cookies may impact the functionality of our website, limiting access to some features and services.

For more details on how to manage cookies in your browser, please refer to the "Help" or "Support" section of your browser.

Obtaining Consent

Before non-essential cookies (such as analytical and advertising cookies) are placed on your device, we will ask for your explicit consent via a cookie banner. You can accept or decline non-essential cookies, and your preferences will be respected in future visits. If you change your mind, you can manage your cookie preferences at any time through the cookie settings on our website.

Withdrawing Consent

You can withdraw your consent to the use of cookies at any time. To do so, you can adjust the cookie settings on our site or delete cookies from your browser. Please note that withdrawing consent will not affect the legality of any processing based on your prior consent.

Third-Party Cookies

Our site may allow third-party cookies for advertising and analytics purposes. These third parties are responsible for their own privacy policies, which we encourage you to review carefully.

Updates to the Cookie Policy

We reserve the right to update this Cookie Policy to reflect changes in technology, legal requirements, or our business practices. Updates will be posted on our website and will become effective immediately upon publication. Your continued use of our site after the updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our Cookie Policy, please feel free to contact us using the information provided on our website.

By continuing to use our website, you agree to the use of cookies as described in this Cookie Policy.

 

Legal Notice

Thank you for visiting Happy Pets' online store. By accessing and using our website, you agree to the terms and conditions set forth in this Legal Notice. If you do not agree with any part of this notice, we kindly ask that you refrain from using our website.

Intellectual Property
All content on this website, including text, images, logos, graphics, and other materials, is protected by copyright and intellectual property laws. The content is the exclusive property of Happy Pets or third parties who have granted us permission to use it. Unauthorized reproduction, distribution, modification, or exploitation of this content is strictly prohibited without prior written consent from Happy Pets.

Accuracy of Information
We strive to provide accurate, up-to-date, and complete information on our website. However, we do not guarantee the absolute accuracy, completeness, or timeliness of the content. All information is provided "as is," and you use the website at your own risk. Happy Pets will not be held liable for any direct or indirect loss, damage, or inconvenience arising from the use of the content on our site.

External Links
Our website may contain links to external websites for your convenience. We do not control, endorse, or assume responsibility for the content, accuracy, or availability of these third-party sites. The inclusion of such links does not imply any endorsement or approval of those external websites.

Privacy
At Happy Pets, we prioritize your privacy and handle your personal data in accordance with our Privacy Policy. We encourage you to read our Privacy Policy for more details on how we collect, use, and protect your personal information.

Governing Law and Jurisdiction
This Legal Notice is governed by the laws of the respective country or region where Happy Pets operates. Any disputes related to or arising from this notice will be handled by the competent courts in the jurisdiction of Happy Pets.

Changes to the Legal Notice
Happy Pets reserves the right to modify or update this Legal Notice at any time, without prior notice. We recommend reviewing this notice periodically to stay informed of any changes. Continued use of the website following updates constitutes your acceptance of the revised terms.

Contact Information
If you have any questions or concerns regarding this Legal Notice, please contact us through the information provided on our website.

Thank you for visiting Happy Pets. We appreciate your understanding and compliance with our Legal Notice.

Terms & Conditions - Your Best Guide to Understanding It-Rules – Happy Pets (happyourpets.com)

 Last Update: 12/12/2024

Our Commitment to Your Privacy

This Privacy Policy describes how happyourpets.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at admin@happyourpets.com

Collecting Personal Information

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
• Disclosure for a business purpose: shared with our processor Shopify [and other third-party applications permitted by Shopify for our marketing campaigns].
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and with other applications incluid in this web for business proposes ( TikTok adds and other sell channels,  payments )  
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Customer support information
• Purpose of collection:
• Source of collection:
• Disclosure for a business purpose:
• Personal Information collected: [ OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
• Purpose of collection: to provide customer support.
• Source of collection: collected from you

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

•  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• categories of information sold;
• IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
• instructions on how to opt-out of sale;
• whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
• if you provide a financial incentive to sell information, provide information about what that incentive is.]

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

If you believe your data protection rights have been violated, you can file a complaint with the Federal Trade Commission (FTC) at https://www.ftc.gov.

If you have concerns about your privacy rights in Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca/en/.

If you believe your data protection rights under the GDPR have been violated, you can contact your local Data Protection Authority (DPA). For more information, visit the European Data Protection Board (EDPB) at https://edpb.europa.eu.

"Please read our Terms and Conditions for the guidelines and regulations governing the use of our website. By accessing and using our services, you agree to comply with these legal provisions. Click https://happyourpets.com/pages/terms-conditions-rules:  to review the Terms and Conditions."

Last updated: [12/13/24]

 Welcome to the Happy Pets Claims and Returns page! We want to make the return or claim process as easy as possible for you. If you are not completely satisfied with your purchase, or if you received a defective or incorrect item, you're in the right place.

To start your return or claim request, simply complete the form below with all the necessary details, and our team will guide you through the next steps. Once your request is approved, we’ll provide you with a return shipping label and clear instructions on how to return your item.

Thank you for shopping with us, and we’re here to ensure your experience is smooth and hassle-free!

Terms & Conditions - Your Best Guide to Understanding It-Rules – Happy Pets (happyourpets.com)

Last Update: 12/12/2024